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Professional consultation
Lowering the Decision Threshold
Personalized demand matching
Refers to the ability to provide exclusive recommendations based on customer types (collectors, museums, jewelry designers, research institutions, etc.), such as recommending rare crystals (such as cinnabar and azurite) for collectors and cutting suitable crystal raw stones for designers.
Professional knowledge support
Provide professional information such as the origin, formation background, hardness, and maintenance methods of mineral crystals, accompanied by high-definition detailed pictures and certificates (such as geological institution appraisal reports).
Quick response
Promise to reply to emails/online inquiries within 24 hours, support multilingual communication (major target market languages such as English, Spanish, German, etc.).
Customized services
enhancing added value
Customized packaging
We offer gift grade packaging (suitable for collecting and gifting), pressure resistant and shock resistant packaging (for international transportation), or customized thank-you cards.
Batch order service
for wholesalers and exhibition procurement, providing batch quotations and mixed batch combinations (such as packaging by "origin" and "color" classification).
Special requirements met
If the customer specifies a certain type of crystal (such as a specific size of amethyst cluster), we can provide global origin direct procurement services.
Logistics and delivery assurance
addressing cross-border pain points
Global delivery
List the cooperating international logistics providers (such as DHL, FedEx, sea freight lines), explain the freight calculation methods and estimated delivery times for different weights/regions (such as 3-7 days in Europe and America, 5-10 days in Southeast Asia).
Tariff Transparency
Notify customers in advance of possible import tariffs (with tax rate inquiry guidelines for each country), or provide a "tax inclusive hotline" option (such as customs clearance services for the European Union and the United States).
Logistics tracking
Provide real-time logistics tracking number after the order is sent out, support official website/cooperative logistics platform query, and proactively update abnormal situations during transportation (such as weather delays).
Inspection and Return
building trust
Inspection and Return
If the customer finds that the crystal is damaged or does not match the description (non natural defects, such as artificial dyeing) after receiving the goods, free return and exchange are supported within 15 days, and the round-trip shipping cost is borne by the buyer.
Quality commitment
It is clearly stated that all mineral crystals are naturally formed, with a "false one compensation three" commitment, and an authoritative appraisal certificate (which can be scanned and verified) is provided for a fee.
Long term maintenance support
Provide electronic maintenance manuals (such as avoiding direct sunlight and regular cleaning methods), and customers can consult at any time if they have maintenance questions in the future.
Value added services
enhancing customer stickiness
Membership benefits
For existing customers, we offer cumulative consumption discounts (such as a 15% discount on purchases over $10000) and priority purchase rights (new rare crystals can be reserved 48 hours in advance).
Industry news sharing
Regularly push mineral crystal exhibition information (such as the Munich Mineral Exhibition in Germany), collect market trends, and invite customers to participate in online tasting events (live streaming to explain new products).
Trust guarantee
GIA Certified Partner
Professional mineral identification guarantee
DHL Global Logistics Partners
Safe and reliable global transportation
2000+mineral collections
Enrich product categories to meet various needs
Global Customer Service
Multi language professional support